How does subscription pricing work, and are there per-seat fees for floor staff?+
Aisletrix AI operates on a predictable flat monthly subscription based on your active store footprint and catalog scale—not per-seat licenses. We believe every sales associate, stockroom clerk, and merchandiser should have access to live inventory and clienteling without penalizing you with per-user fees as your team expands. Routine workflow compute, connector syncing, and model inference are all included with zero hidden overage charges.
What is included in the one-time onboarding fee, and when is it billed?+
One-time onboarding starts from $1,000 for Essential ($2,500 for Plus, $5,000 for Enterprise) and is billed once at project kickoff. It covers historical data cleansing, SKU variant hierarchy structuring, POS/ERP connector authorization, approval rule configuration, and role-based training for your managers and staff before your first monthly subscription billing cycle begins.
Can we add or remove store locations as our retail footprint changes?+
Yes. Specialty retail is dynamic. Whether you are opening seasonal pop-ups, launching a new flagship showroom, or consolidating regional locations, you can adjust your active store count directly through your billing portal. Prorated adjustments are reflected automatically on your subsequent billing cycle without contract penalties.
Are we locked into an inflexible annual contract?+
No. While annual commitments offer discounted tier rates, we provide flexible month-to-month subscription agreements for growing retailers. You maintain full commercial agility—if your operational requirements change, you can modify tiers or cancel with standard 30-day notice with zero cancellation penalties.
What happens to our customer and product data if we ever decide to leave?+
You maintain 100% legal ownership of your catalog records, customer profiles, order history, and pricing matrices at all times. If you ever terminate your subscription, our automated export utility packages your entire database into standardized, documented formats (JSON/CSV) within 24 hours. We never hold your operational data hostage.
What if our existing POS, ERP, or e-commerce systems are legacy or customized?+
Most specialty retailers run on a combination of legacy back-office systems, modern web storefronts (Shopify, BigCommerce), and specialized POS registers (Square, Lightspeed, Heartland). Our integration layer connects via pre-built webhooks and universal REST APIs without requiring you to rip and replace existing infrastructure. During onboarding, we conduct live end-to-end dry runs to verify zero data loss before going live.
How quickly should we expect to see measurable ROI after deployment?+
Most retail partners achieve full payback within the first 60 to 90 days post-onboarding. Initial return typically manifests in two immediate areas: eliminating cross-store stockouts (rebalancing surplus stock before placing duplicate supplier purchase orders) and preventing margin erosion on customized customer room quotes with automated margin guardrails.
How does the platform increase average order value (AOV) on the sales floor?+
The Customer Consultation workspace gives floor associates instant client purchase history, room style compatibility scores, and live multi-store stock clearance data right on their tablet. Associates can confidently bundle complementary pieces (e.g. matching lighting, rugs, and accent tables) and generate formal, margin-protected quotes on the spot, lifting showroom quote conversion rates by an average of 18–24%.
What ongoing support and technical assistance do we receive after go-live?+
Every subscription includes dedicated priority email and ticketing support with guaranteed SLA response times, continuous connector monitoring, and regular platform feature updates. Plus and Enterprise tiers also receive a named Customer Success Manager, quarterly merchandising optimization reviews, and direct Slack/Teams escalation channels for store managers.
How much time will our internal team need to invest during onboarding?+
We do the heavy technical lifting. Your team only needs to provide system API credentials and participate in two 45-minute discovery and review workshops. Our dedicated retail implementation engineers handle data normalization, attribute mapping, and connector testing, ensuring your staff spends zero time wrestling with technical setup.
